At shop.fireguardusa.com, our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services.
FireGuard reserves the right to refuse any sale.
What Information Do We Collect?
When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.
Personal Information You Choose to Provide
Registration Information.
You will provide us information about yourself, your firm or company, and your practices when you register to purchase products, register for certain services, or register for email newsletters and alerts. You may also provide additional comments on products or how you see shop.fireguardusa.com servicing your needs and interests.
Email Information.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.
Web Site Use Information
Similar to other commercial Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. We, our advertisers and ad serving companies may also use small pieces of code called "web beacons" or "clear gifs" to determine which advertisements and promotions users have seen and how users responded to them.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. We will not sell your personal information.
What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.
How Do We Use Information We Collect from Cookies?
As you shop on our Web site, the site uses its cookies to differentiate you from other shoppers so your shopping cart is only available to you. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security. Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.
Sharing Information with Third Parties
At shop.fireguardusa.com, we respect your privacy. We will not share your personal information with any third party, other than those that are used to facilitate our business. Such activities include, but are not limited to, sending email and processing credit card payments. In connection with these business operations, our partners and other third parties may have access to your personal information for use in connection with business activities.
PAYMENT OPTIONS
We accept the following: Visa, MasterCard, and some accounts will have net terms.
SHIPPING
Shipping methods include:
- UPS Ground
- US Postal Service Express Mail
- FedEx
- Case by case freight line TBD
If there has been a mistake made in your order or you receive defective or damaged merchandise, please contact us within 30 days and we will correct the error. Please understand that we do not accept returns and exchanges after the 30 day period. We do not refund outgoing shipping except in the case of our error. If making a return-exchange, you will need to pay the return shipping charges. When returning an item please contact FireGuard at 402-592-1999 for a return authorization (RA) number to help us identify and correctly process your return. FireGuard will not be held responsible for items returned without an RA number.
All returns/exchanges are subject to prior approval from FireGuard, as certain items may not be returnable or may incur a restock fees.
Returns Address:
FireGuard, Inc.
Returns: RA# XXX
4404 S. 76th Circle
Omaha, NE 68127
